Refund policy

Returns Policy – Original Ketone®

We want you to be satisfied with your purchase. If something isn’t right, we’re here to help.

1. Unopened bottle returns

You may return unopened, unused bottles in their original packaging within 30 days of delivery.
To be eligible for a refund, bottles must be sealed, undamaged, and in resalable condition.
Once we receive and inspect your return, we’ll issue a refund to your original payment method, minus any original shipping charges.

2. Damaged or leaking bottles

If any bottle arrives damaged or leaking, please contact us within 7 days of delivery.
We may ask for a photo of the damage so we can investigate and improve our packaging.
After review, we will either send a replacement at no extra cost or issue a refund for the affected bottle(s).

3. Stevia sensitivity disclaimer

Our product contains stevia as a sweetener.
Customers who are sensitive to stevia, or who have previously experienced adverse reactions to stevia‑containing products, should not purchase or use Original Ketone®.
If you are unsure whether stevia is suitable for you, you may wish to consult a qualified healthcare professional before purchase or use.

4. How to start a return

Please contact us through our Contact page or email us at info@originalketone.com with your order number and a short description of the issue.
We’ll reply with instructions for returning your product or arranging a replacement.

5. Items not eligible for return

Opened bottles, partially used products, and bottles returned more than 30 days after delivery are not eligible for refund or replacement, except where required by law.
Promotional or free items may not be eligible for refund.

6. Shipping costs

Original shipping charges are non‑refundable.
For unopened returns, you are responsible for return shipping costs unless the return is due to our error.
For damaged or leaking bottles, we cover replacement or refund and do not require you to pay additional shipping.